1.Personal:
1.1. Achieved the higher education in Engineering in a very organized manner. BSc, MBA
1.2. Learned Quality methodology in Six sigma processes, knowledge of Telcordia standards and applied to workplace.
1.3. Leadership development for managers, Mentoring, Performance Management, coaching and training employees.
1.4. Qualified in ISO 9000, TL 9000, SMT (Surface Mount Technology), IPC 610 and through Hole technology.
2. Professional:
2.1. Reduced customer returns by 30-40% - Used Root cause analysis, Corrective action and Effectiveness reviews.
2.2. Improved process steps and achieved almost zero defects. Used Cpk analysis, FMEAs, Process control & SPCs.
2.3 Proper and timely actions of customer returned defective goods. Used brainstorming techniques in analysis and proper presentation to the customers focusing the corrective actions and its remedial solutions.
2.4 Training and mentoring Used Visual aids to improve the understand in a simple steps.
2.5 Gap analysis for ISO 9000-2000 and TL 9000 vs ISO 9000 Alfalight Inc Madison/WI -US
2.6 Supplier audits, Compiled Approved Vendor's list, SCAR - Supplier corrective actions and reviews.Achieved to eliminate poor suppliers and improved on-time delivery. Improved outsourcing significantly.
2.7 NPI and First off in Production run and brainstorming session.Improved the time delay in Mass production and achieved best Test results.
2.8 DOEs - design of experiments. Root cause found in poor bonding adhesives used in Fiber optics DWDM.
2.9 Reliability tests in "Similar models" reduced the time consuming Test cycle and achieved best accelerated Test results acceptable to the Customer standards.
2.10 Organized proper documentation system to reflect the current Process & methodology in Manufacturing.Reduced time consuming assembly time and improved cycle time and Inspection at final point.
2.11 Trained in AQL - Accepted quality level methodologies - MIL Std 108.Reduced reject level and increased confidence of accepting good products.
2.12 Customer site visits and review of rejected products on the floor increased the customer confidence.
3. Job Travel:
3.1 Traveled as the Ship's Radio Officer over 8 years to Far Eastern, European, Middle Eastern and African Countries.
3.2 Traveled to many US states as the Field Test Engineer to evaluate and certify the Site Acceptance Test for Satellite Earth stations, Point-to-Point communications systems etc.
3.4 Traveled to Thailand, Singapore and Malaysia on Job assignments for the Canadian Companies. Process related, Quality Management and ISO standards activities.
4. Languages:
4.1 Able to converse very fluently in English - Read, Write and Speak.
4.2 Able to converse very fluently in Tamil - Read, Write and Speak.
4.3 Able to converse moderatley in Malaysian - Melayu - speak ONLY.
4.4 Able to converse moderately in French, German and Greek - speak ONLY.
