Quality Management, Quality Engineering or Manufacturing Engineering position where excellent organizational and Quality Improvement strategic plans reduces internal Non-Conformances and Customer returns. Statistical process methodology for Production improvement with an ultimate goal for Total Quality Management.
BACKGROUND SUMMARY: More than 16 years of experience in Manufacturing for a major Microwave Telecom industry and 2 years in Fiber Optics industry. Expertise in successfully implementing Quality Improvement techniques both in Statistical and analytical methods in Production. Played a vital role and implemented ISO 9000 both in Montreal and its subsidiary in Thailand. Root-Causes analysed and instituted corrective actions and improved Customer returns by 30%. Strong interpersonal skills have resulted in good working relationships with both customers and fellow colleagues.
CARRER HISTORY AND ACCOMPLISHMENTS: QUALITY HORIZON Montreal/Toronto/Ottawa March 2001 Present Independent Consulting Company Working as an Independent consultant in formulating strategic plans for ISO 9000-2000 implementation. Advises SPCs, Cpk analysis, FMEAs in advanced Quality Engineering Methodologies.. Affiliated with UK based company IMSM - International Management Systems Marketing Ltd as an Independent Quality Assurance person for Canada wide.
ALFALIGHT INC Start-Up Company in Pump Laser Technology. Madison/WI - US 2001 Consultant/Quality Engineering Manager. (Has eligibility requirements to work in the US. Valid renewable TN Visa)
* Quality Management Consultation on ISO 9000:2000 and TQM. * SPC, Ishikawa, Audit Training brainstorming sessions. * Failure mode effect analysis for H.P Pump laser in Fab. Die bonding, Shorts, Preforms etc. * Progressed for Reliability tests and ISO 9000:2000 certification programs. * Exposed to Class 100 clean room. JDS UNIPHASE INC - World Leader in Fibre Optics Industry. Ottawa - Ontario 2000 - 2001 Quality Manager
* Managed the Quality Dept in DWDM (Dense Wavelength Division Multiplexing) comprising of Quality Engineers, Team Leaders, Technicians, QC Inspectors and Document specialist in a 1500 personnel Manufacturing environment. * Resolved customer complaints and analysed failure modes, FMEAs. Identified Root-causes and implemented corrective actions to improve Quality. * Conducted brainstorming session with Production personnel to explain the Ishikawa and Plan-Do-Act-Check, 5S approach and resolved Man-Machine failures. * Implemented corrective actions when Process was out of specifications limits as found in statistical analysis of production capability (Cpk). * Wrote new procedures and modified (simplified) existing procedures reflecting actual process with Visual Aids as part of TQC, Total Quality Control implementation. * Conducted Risk analysis and followed up with Self Assessment and Process audits to check effectiveness. * Took all necessary steps to keep production in compliance to ISO 9000 and studied Gap analysis of TL 9000 as part of implementation phase.
MITEC TELECOM INC World Leader in Microwave & Wireless Telecom Products Montreal, Quebec. 1984 - 2000
QUALITY ANALYST/INTERNAL AUDITOR 1997 - 2000 * Audited all Departments periodically and developed training programs in Metrology (IBM Methods) for QC Inspectors. * Managed Mechanical and Electrical Test equipment for periodical calibration and have developed a recall system. * Coordinated Corrective Action Review Board (CARB) reviewed and updated Quality Manuals. * Implemented Process Capability (Cpk) for Nortel Products in Calgary and Richardson/TX and worked together with Nortel Component Engineers. * Coordinated with Process Engineers and Production personnel and implemented corrective actions for all Customer Quality Problems. Subsequently liased with Customers and presented excellent Power point presentation thus establishing better Customer relations.
QUALITY MANAGER MTC/THAILAND 1996 - 1997 Microwave Technology Corporation, Ayutthaya, Thailand. (Overseas Assignment at the subsidiary of Mitec Telecom Inc, Montreal, Canada)
* Established AQL sampling and testing programs for raw materials, goods in process and finished products. * Developed methods to check quality of new products and improved quality of existing products. * Investigated substandard test results and Products defects. * Recommended innovative programs to focus employees in improving product quality. * Managed Test lab and quality control and trained in New Technology to improve test methods and standards. * Trained in Quality systems and assisted in the implementation of ISO 9000 standards.
* Member of the MRB (material review Board) assessing the nature of Non-Conformances and taken corrective actions. * Tested and approved Engineering prototypes and developed Quality Plan for NPI (New Product Introduction) * Designed and modified components (Microwave Passive devices) as per customer request and updated B.O.Ms. * Approved CAD drawings and Engineering/Production W.I procedures. * Prepared Test Plans and manuals for Terrestrial Subsystems. * Tested and approved Final Factory Acceptance Tests (FAT) at customer sites in Canada and US.
PRODUCTION TEST LAB SUPERVISOR 1984 - 1989
* Managed Production Test lab comprising of 15 technicians and 10 assemblers. * Tested High Power Switching and combining networks. * Conducted Quality Control inspection in Production test lab and Trained new Technicians. * Tracked Test lab Non-Conformances for corrective actions. * Led Canadian Frigate Program. Tested integrated wave-guide components for Navigational and Fire Control systems designed and manufactured for Paramax.
EDUCATION 1984 - 2001 * Computerized Data Base Management. Ministry of Education, Govt of Quebec. * Management Information System, McGill University, Quebec. * Electrical Engineering BSc Trinity College & University, SD, US. * Master of Business Administration MBA Concordia College & University, US VI, US.
ASSOCIATIONS/RECOGNITIONS * International Radio Officers Club (INROC) Brussels, Belgium. * New York Academy of Sciences, New York, New York. * Functional Analysis System Technique (FAST) for a Wireless product of a leading Telecom Company, McGill University. * American Society of Quality - ASQ.
ADDITIONAL TRAINING * ISO 9000 Essentials of Manufacturing, Quality Management Institute (QMI), Toronto, Canada. * Telecommunication 9000 (TL 9000), Excel Partnership Inc, New York. * RFR Safety in the Communication Industry, LORAL Microwave Narda/USA. * Surface Mount Technology (SMT), PAGE Inc US. * Leadership Development for Managers, Lemmex Associates, Ottawa/Canada. * Employee Performance Management Lemmex Associates, Ottawa/Canada.
COMPUTER KNOWLEDGE * Engineering Design Programs, Advance Quality Tools, Minitab/QI Analyst, Auto-Cad. * Microsoft Office(Professional) MS Word, Power Point, Excel & Access, Visio. * Quattro Pro, Lotus 123 and Lotus Notes, Corel Draw.
